It has come to our attention that there has been extreme weather in some areas of the United States recently. In order to ensure your water usage experience, we would like to sincerely remind you:
1. Please make sure that the ambient temperature where the filter is located is above 32℉. A low temperature may cause the filter to freeze, affecting use or risking crack and leakage.
2. If your ambient temperature is potentially lower than 32°F, please remove the filter and empty the water inside it and then store the filter in a warmer place separately.
3. If there is any problem during the usage, please feel free to contact us.
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